On behalf of the ILAD Division, I would like to thank-you and the staff of Sterling Travel for your help with our ‘Crowning Achievements’ conference.
The program we selected for the conference put forth some challenges in venues and logistics, but Sterling met and exceeded every one. Your staff was knowledgeable, courteous and customer focused. They made our guests feel at home in your home and for that we are very grateful. The conference has received rave reviews and those compliments, in a very large, way are due to the services provided by Sterling Travel. For my part, it has been a pleasure to work with you and the staff at Sterling. I only hope that we will return to the British Isles so that I will have an opportunity to work with Sterling Travel again.
Kathy Nihill
Hartford Life

“I wanted to tell you that I have been very pleased to work with you for our London Seminar and that I have appreciated very much your great efficiency. All was perfect and everybody in our group enjoyed our seminar and its organisation. Thanks a lot for your help and if you come to Paris, don’t hesitate to contact me”. Isabelle Carlu N.F.M.D.A., Paris “I just wanted to thank-you for all your invaluable help with the planning and execution of the Star Producer’s Club Convention. By now I am certain you know about the success of the program. The comments about the logistics for transfers with two hotels, a large group and two languages, were positive. The venues were excellent. Reviewing the surveys show that attendees loved London, the countryside and Edinburgh. Your staff, especially David, was fabulous in the co-ordination of the hundreds of details involved in the convention”. Evy Garcia Pan American Life “Upon my return to Rome, I wish to thank-you and David for having handled the Global Business Policy Council event so well. The operation has been a great success, and part of the success has been achieved thanks to your commitment and care given to every single execution. Your assistance and professionalism have been very much appreciated. We have had a successful feedback on behalf of AT Kearney management; the final outcome of the visits and the personalised assistance assured, have linked perfectly to GVST’s and GBPC’s expectations. Sincerely, Alan it has been a great pleasure working together with you, David and your staff to whom I ask you to extend a special thanks. Hoping to work again in the near future on other operations”. Andrea Vernengo GVST “David, I cannot thank-you enough for all of your hard work in helping me deliver this program. You are a true asset to Sterling Travel. You handle yourself with outstanding professionalism. I truly hope we may work together in the very near future on yet another very successful program. Thank-you so much! Pamela Ricker Knoll Pharmaceuticals “Thank-you for everything. The program is a huge success”. Margaret Confalone Hartford Life “It has been a pleasure! Thank-you for your continuous support….our conference was outstanding!” Helen Alousis Manulife Financial “We did it. Thanks to your tireless efforts, our conference was a great success. Much appreciated”. Cheryl Wildman Manulife Financial “This is just a quick note to let you know that our Past President just phoned to say that the evening at Lennoxlove House was wonderful. Thank-you so very, very much”. Suzanne Peterson American Society of Civil Engineers “Bang & Olufsen was very pleased with your service during their stay. They enjoyed the hotel and the location. It was a delight working with you and your organization. We surely will request your assistance in any future programs. Hopefully, the next one will be more extensive”. Sandra Kiefer Any Event Anywhere “Everything went great! I wish we had been able to integrate Sterling more into our program even more than we did. They were a pleasure to work with and I will definitely use them in the future”. Joanna Lara The Conference Board “The trip went very well and we certainly appreciated all the effort and attention to detail that was given to make it so enjoyable and informative”. Cynthia Dixon American Airlines “I want to compliment you and your office on the very impressive proposal, received last week. I can say with all honesty that it is THE most professional presented proposal that I’ve ever received. It reinforces all that I think is wonderful about you and Sterling Travel and it makes me want to do everything it describes. You clearly present options for a very full and exciting program”. Barry Wolpa GE Financial Assurance, Long Term Care “I wanted to thank-you for sending us to Sterling Travel for this program. They did such an excellent job for us. Everything ran so smoothly and they have to be the most organized D.M.C. I have ever worked with in 16 years! The program was a complete success! So, thank-you for that”. Connie Brown Travel Incentives “Scotland was great! Robert Neil was fantastic! The registration staff was wonderful! Robert himself did my transfers to/from the airport. Sheila, her mother and myself also had him as our guide for a trip to Edinburgh. We even received hugs and kisses upon departing!” Mozelle Goodwin Veritas Communications “Well I have returned back to Canada and the office, and have received numerous responses from the attendees regarding the London trip. Everyone had a great time! I wanted to thank-you for all your dedicated hard work on our program. Working with you and Sterling was a very positive experience. Co-ordinating with you on the planning process and operations prior to the trip was so easy. You did an excellent job in understanding our requirements and adjusted so easy to any changes we made to our program. On-site our program was so well staffed and all the guides Sterling utilised were excellent! We almost didn’t need to be on site! All the events planned went off fantastically. Juliet, it truly was a pleasure meeting with you and I hope we have the opportunity to work together in the future. Kimberly Rohachuk Prime Strategies “It is truly my pleasure to thank-you and your staff for a successful program in London and Scotland. The professionalism exhibited over the past week was commendable. The choices of the sites in London were perfect and of-course “Skibo” – need I say more. Annie, Wayne and David had everything planned and executed perfectly. Sterling portrayed a high level of service and professionalism behind the scenes and among the guests. Annie was a great lead director, she was always willing to go that extra mile, and was always accessible. She made a complicated program seem effortless. She is a great attribute to your team. On behalf of Jornee, thank you for all of your hard work in making this program seem effortless. She is a great attribute to your team. On behalf of Jornee, thank-you for all of your hard work in making this program a successful one. We look forward to working with you and your team again in the future. Chris McDonald Jornee Unlimited I felt I just wanted to drop you a note to thank-you and everyone at Sterling Travel for everything you did for us last week to ensure the success of Global Pursuits. Despite the events in the U.S. I have received nothing but positive comments from our customers and groups from overseas on the superb handling of all the ground arrangements. I think particularly that everything had to be changed at the last minute - everyone really pulled together to change the plans for the weekend for the U.S. groups, we are truly grateful. As always, everyone we came into contact with at Sterling were amazing, in particular Alison who co-ordinated with my colleagues world-wide to pull the final details together – no mean feat! Your support of this show is as always greatly appreciated and I hope that we are able to continue working with you to grow this event even further. Trudi C. Wagner Marriott Hotels Dear Juliet, We want to thank-you for the great job you did regarding the organisation of this event. We really appreciated your efficiency and your kindness in every matter, it was indeed and once again a pleasure working with you. Please make sure you thank Sandra as much as she deserves it, as she really did an amazing job. We look forward to working with you again. Linda Balloy MTV The trip was great and everyone had a delightful time. Barbara did a terrific job and I hope that we can work with her again sometime. Dee Dee Saunders White Covington Meeting Management Hello Annie! It was such a pleasure, and loads of fun, working with you and Francis on this wonderful and very successful reception. Everyone is talking about it. You were great! Please feel free to ask me to be a reference for you at any time. Annie McAdoo McDermott, Will & Emery Dear Annie, Thank-you so much for the wonderful program you presented on my recent trip to London. Deborah Mallinson was an excellent tour guide and my favourite was the guide at the Globe, Callum. I do hope that they find a benefactor soon. The entire program was well thought out and very informative. I did learn so much more about London and the endless possibilities we have at our disposal to fulfil our clients wishes. Gail Durham Covington Meeting Management Hello Annie and Alain, Just a little note to thank-you for your help on this file. Everything was OK and clients satisfied. Awaiting a new opportunity to work with you. Sandrine Herve Capital Events Travel Dear Annie, Just a note to thank-you and Liz for the excellent job you did for us and the Habegger Group in London. Everyone had a fantastic time. We look forward to working with you again in the future. Again, many thanks for making our program a successful one! Nita Kreuzberg Creative Incentive Group Annapolis, Maryland Hi Geraldine! Now that I am back home, I just wanted to say thanks again for all your assistance with the post-Gleneagles London extension program for Viacom. All the arrangements went very smoothly and everyone had a wonderful time. A special thanks to Christian - he did a really nice job on the tour commentary on arrival day and on getting everyone off to the airport departure day. Thanks to you and your team for a great trip and I look forward to working with Sterling Travel again on our next London event. Kim Hester Incentive Travel Inc I have been remiss in not writing to you sooner to thank-you for the wonderful job you and your staff did for our recent meeting in London for Pfizer. Saturday night was a real treat and enjoyed by all. Your hospitality staff and transfer staff were delightful to work with. They were professional and efficient. It was a pleasure meeting you and working with you and hopefully we’ll be back soon! Jodi Simmons Precision Planning Thank you for having the good sense to employ fine people like Annie Roberts and David Albert! The statement “we couldn’t have done it without them” may seem trite and overused, but I mean that from the bottom of my heart! Both the pre-trip and the actual post tour on June 13-15, 2002 for Hillsdale College really went off without a glitch because of them. Annie and David were kind and welcoming and were there waiting for us at the airport. I was in a very different position – finding out less than two weeks before that I was in charge of a program I had nothing to do with setting up! In addition to that fact, I was traveling with someone our company had hired less than a week prior, who I barely knew! I did know, however, in an instant that I would be in good hands, and I had nothing to worry about. Annie and David were everywhere and took care of everything. They had a master plan worked out between the two of them and this plan was executed with exact timing. They were my eyes, and everything was handled how I envisioned and hoped for. The choices that they had made on our behalf…….venues, vendors, details and specifics were excellent……first rate, and top quality. The closing dinner was honestly the highlight of my career – not because of my doing, but really because of Annie and the facility. I will copy you on the letter that I send to Merchant Taylors about this dinner so you will understand why I make that claim! Nancy Evenden InterShow What a splendid day we had in Northern Wales. Your guide, June, was absolutely the best! She is enthusiastic, knowledgeable, and understanding of her customer/client needs. Thank you for your assistance. All the best. Bill De Priest The DePriest Company I wanted to take this opportunity to thank-you and everyone at Sterling Travel for everything you did for us last week to ensure the success of Global Pursuits. It was the 6th year of the show and it was the biggest so far! We have had some great feedback from all aspects of the show, which is great to hear. The show would not have been as successful without the help of al our sponsors and exhibitors, so thank-you. Could you please pass on my thanks to everyone in your team who helped organise and orchestrate the complex details of all our requirements. Everything ran smoothly and we greatly appreciate it. Once again, thank-you, I hope that we are able to continue working with you to grow this event even further. Trudi C. Wagner Marriott Hotels Hello Alan and Charles, We have now settled back into our day to day routine and have answered the question "how was your trip to London" several times. As we reflect on what was a truly enjoyable holiday, it is obvious that we couldn't have done it without you. Your service is very personal and very detailed, so much so the my wife and children felt as if you were literally with us each day of the journey. I have already given your name and email to several neighbors and friends. Thanks again for all the attention you gave one very grateful family. Denny, Christi, Brian and Kelsey Maginn I have just returned from Scotland with a group of 36 people. I used Sterling Travel as my on site for all arrangements for this group. I loved working with them (Alison and Charles). They did a terrific job and we had an outstanding guide. I would recommend Sterling Travel to everyone! Renee Weiss Bee Kalt Travel We would like to thank-you for the perfect support during our travel to Ireland. The group was more than inspired! Hopefully we have the chance to work together as soon as possible. We would be pleased much to be allowed to welcome you once in Wolfsburg. Klaus-Joachim Gebauer & Jessika Zollner Volkswagen First, let me apologize for never once during our entire stay say thank you for the beautiful London From The Air book you had put in my room upon arrival. It's fantastic and it will be on permanent display at the L&N (Lyndsay & Nick) Memorial Hall Museum (our house here in Austin). That was so kind of you. Next, let me say thank you for a flawless trip that everyone enjoyed immensely. It is such a pleasure to work with professionals such as yourselves. I actually caught myself enjoying my stay in London as well! Nick Brizendine Destinations Unlimited Just wanted to touch base and let you know everyone arrived back home safe and sound. I still need to catch up on some sleep, but I have all week to do that. I am still getting comments about the trip and how wonderful everything was. I think by now you know how much we appreciate the time and effort you put into making our program the huge success that it was. Even Sam will be a memory from London that I know we will talk about for years to come—just like "Maria" our guide in San Francisco in 1998. Some memories are just meant to become a part of our travels that continue for many years. Joan Carfi Credit Data Services I just had to let you know what a great job Pam did for our CDS/Edge Annual Meeting in London, October 29 to November 2, 2003. I could not imagine what the trip would have been without her and, of-course, Vivian, the best tour guide anyone could ask for. Not only did Joan and I enjoy preparing the events, and cancelling the events and rescheduling the events with Pam, the entire group fell in love with her, as well as Vivian, by the end of our stay. We are well aware of the immense contribution Pam Made to the roaring success of this trip. Thank-you for a professional and positive experience in London. You have an exceptional employee in Pam Silcock. She is a real asset to Sterling Travel. Donald T. Hanenburg.